Consumer Protection

Customer Rights & Complaint Desk

In full compliance with COBAC and Cameroon Ministry of Finance (MINFI) consumer protection directives, PAMIFCCUL ensures fair dispute resolution.

Track an Existing Complaint

Enter your official COBAC tracking reference code (e.g. PAMIF-CMP-2026-0001-...) to check review status.

Member Protection Charter

In adherence to CEMAC/COBAC and Ministry of Finance (MINFI) guidelines, PAMIFCCUL upholds the following consumer guarantees:

Zero Hidden Fees: Complete transparency on interest calculations, account charges, and passbook fees.
Fair Treatment: Professional, dignified service regardless of deposit size or loan volume.
Prompt Recourse: All formal complaints are reviewed within 48 to 72 business hours by the internal audit committee.
Data Protection: Member transaction data is protected and never shared with unauthorized external entities.

COBAC Escalation Hierarchy

If your complaint is not resolved satisfactorily by our branch manager or internal audit committee, you have the statutory right to escalate to the COBAC Secretariat (Yaoundé, Cameroon).

Lodge a Formal Complaint

An official tracking code will be generated immediately upon submission.

Your Info

Incident Details

Evidence & File

Step 1: Complainant Information

Complainant Full Name *

Phone Number *

Email Address

PAMIF Account Number (If Member)

Step 2: Incident Context & Description

Affected Branch *

Complaint Category *

Detailed Incident Description *

Step 3: Evidence & Submission

Upload Supporting Evidence (Optional) Allowed: PDF, JPG, PNG up to 5MB (e.g. deposit receipt, passbook photo).

Complaint Filing Summary

An official tracking code will be generated immediately upon submission. You will be contacted within 48 to 72 business hours.